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Operational Technology, Cyber Resilient Ecosystems, and Critical Information Infrastructure Protection: Enhancing Cybersecurity Proficiency for Western Balkans Administrations

06.09.2024

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The Western Balkans Cyber Capacity Centre (WB3C), in collaboration with the Dutch Nationaal Cyber Security Centrum (NCSC-NL) of the Ministry of Justice and Security, conducted a specialized training from 3 to 6 September at WB3C’s new premises in the Science and Technology Park of Montenegro.

The training series was designed to enhance the cybersecurity skills of key government officials from across the Western Balkans, focusing on protecting Critical Infrastructures (CI) and Critical Information Infrastructures (CII). Divided into three segments, the programme covered:

  • Operational Technology:
    Participants learned to secure Operational Technology crucial to sectors such as manufacturing, energy, and utilities. Practical sessions explored strategies for defending against cyber threats targeting OT environments.
  • Cyber Resilient Ecosystems:
    This segment focused on building resilient ecosystems capable of withstanding and recovering from cyber incidents. The training involved hands-on exercises to develop regional and sector-specific strategies.
  • Critical Information Infrastructure Protection:
    The final segment provided insights into protecting essential digital assets, with practical exercises to strengthen strategies for safeguarding critical information infrastructures.

The training brought together government officials responsible for digital affairs, national crisis management, and critical infrastructure, as well as researchers in cybersecurity. Led jointly by experts from NCSC-NL and WB3C, this programme reflects WB3C's ongoing commitment to promoting cooperation both internationally and regionally on matters of cybersecurity. 


Certified Data Protection Officer training,

This week, 26-28 May 2026, we organized the Certified Data Protection Officer training, a three-day regional programme for public servants involved in the implementation, supervision and monitoring of data protection measures across governmental and public sector institutions.

Data protection is a key part of digital trust. As public services become more digital and interconnected, institutions need the capacity to protect personal data, strengthen compliance, and ensure that citizens’ rights are respected in practice.

For the Western Balkans, this training is especially relevant. Strong data protection frameworks support better public administration, safer digital services, responsible data use and closer alignment with European standards. They also help institutions move beyond formal compliance and towards a more practical, people-centred approach to privacy and accountability.

Over the next three days, participants will work through the key pillars of data protection practice:

Organisational governance — understanding roles, responsibilities and internal accountability
Customer-centric compliance — applying data protection principles in services and institutional processes
People-focused rights and responsibilities — strengthening the protection of individuals and supporting responsible decision-making

The course combines theory with practical exercises, peer exchange, group work and interactive simulations. Participants will work in small groups using a mock organisation aligned with their institutional context, allowing them to apply lessons to realistic public-sector scenarios.

The training is also designed as a certification programme, with short daily quizzes and final certification based on the average score across all three days.

By investing in Data Protection Officer capacities, WB3C is supporting the development of a stronger regional professional network — one that can help institutions protect personal data, build public trust and embed data protection into everyday governance. Big thank you to our trainers Blerta Xhako, Stella Manga Chesnay and Stefano Leucci.

Curtesy Visit by the Norwegian Ministry of Foreign Affairs

WB3C pleased to welcome a delegation of the Kingdom of Norway for a courtesy visit and exchange on possible areas of future cooperation.
The visit was an opportunity to present WB3C’s work as a regional platform for cybersecurity, cybercrime and cyber diplomacy, and to discuss how practical capacity-building can support resilience, institutional cooperation and the European path of the Western Balkans.
We were honoured to receive Mr Eirik Nestås Mathisen, Special Envoy for the Western Balkans at the Norwegian Ministry of Foreign Affairs, together with Ms Anita Krokan, Special Adviser at the Norwegian Ministry of Foreign Affairs, Colonel Dag-Magne Lunde, Defence Attaché of the Kingdom of Norway, Mrs. Ingrid Vik from the Norwegian NGO UTSYN and Mr Rajko Radevic, Adviser at the Norwegian Ministry of Defence, who were welcome by our programme lead Gilles Schwoerer.
Norway has long been a valued partner to the region, with a strong understanding of security, governance and resilience challenges in the Western Balkans. We look forward to continuing the dialogue and exploring concrete ways to work together in the period ahead.

Enhancing Cyber Resilience Across Critical Sectors through NIS2 Alignment

Today, we are launching a four-day regional training on Enhancing Cyber Resilience Across Critical Sectors through NIS2 Alignment, organised in cooperation with the The World Bank Group.
The training brings together regional representatives working across government, regulation, cybersecurity, critical infrastructure and policy. Over the next four days, participants will explore what NIS2 alignment means in practice for the Western Balkans, and how stronger cyber governance can help protect the critical services our societies rely on, from energy and telecommunications to transport, water, health and public administration.
This is especially relevant for our region. Cyber incidents do not stop at borders, and neither do the systems, services and supply chains that connect us. Building resilience requires clear institutional roles, practical incident reporting mechanisms, proportionate supervision, stronger risk management and better regional coordination.
The training will focus on practical policy choices and implementation challenges, including:
• identifying essential and important entities
• strengthening governance and accountability
• designing incident reporting and coordination pathways
• understanding supervision and enforcement approaches
• addressing supply-chain risk
• developing realistic implementation roadmaps
By the end of the training, participants will work towards concrete outputs, including national choices maps, incident coordination diagrams, supervisory capability gap lists and 24-month roadmaps for priority technical assistance and investment needs.
Through this cooperation, WB3C and the World Bank Group are supporting regional efforts to move from awareness to implementation, helping institutions make informed decisions, align with European cybersecurity standards and strengthen resilience across critical sectors.
The training is led by Mladen Bukilic, SOC Manager and CISO at Čikom, Montenegro and Vincent Desroches of EU4CYBER.


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Disclaimer: Translations of the original content written in English into other languages are AI generated by Weglot.